FAQ

1. Are support calls answered by a technician who can fix the problem, promptly?
2. Is support available 24/7, 8/5, or per call, depending on the needs of the facility?
3. Is system uptime greater than 99.99% for installed systems?
4. Are separate 'overview' and 'detail' hanging protocols available here?
5. Are advanced hanging protocols available for complex studies?
6. Can a radiologist view a STAT study without interrupting the study currently being read?
7. Do you have easily accessed tools for the reading radiologist?
8. Is there a 'patient folder' to see the patient's prior studies and select one for referential viewing?
9. Can cine clips be played automatically, with adjustable speed?
10. Does the 3D viewing provide a full set of basic functions, including double oblique MPR, MIP, MinIP, AveIP, and volumetric reconstruction?
11. Are 3D reconstruction functions for segmentation through multiple techniques available? Are packages for virtual colonoscopy and peripheral angiography?
12. Is a 510(k) approved mammography diagnostic workstation an option available as part of the regular diagnostic workstation?
13. Are files stored in lossless compressed form, unless received in lossy compressed form?
14. Can users immediately access a list of studies received?
15. Can users correct header errors, then re-save the corrected study to archive?
16. Does your PACS maintain a central HIPAA log database?
17. Can users manage multiple distributors via a central distribution manager & database?
18. Can the user create retroactive subscriptions? (i.e., where the beginning date/time for distribution is earlier than the current date/time)?
19. Can the PACS send to a recipient with a dynamic IP address?
20. Does the PACS provide dynamic negotiation of transfer syntax?
21. Is complete information of when studies were received or sent, number of images sent, and to whom sent available at all times?
22. Is ownership of the hardware and software transferred to the purchaser?
23. Is a support and software upgrade guarantee available but not required?
24. Can you respond to users who want or need additional features?