Our support line is answered by live people.
Our support logs show that the typical support call
is resolved within an hour of first contact. Support
contracts are billed annually, in advance.
Technical support is available as one
of three options:
;
includes software upgrade guarantee: Coverage for 24
hrs/day, 7 days a week, including holidays. Software
is upgraded to most current version within 3 months
of public release.
;
includes software upgrade guarantee: Coverage for 8
hrs/day, 5 days a week, local time. Software is upgraded
to most current version within 3 months of public release.
: Support is available Monday-Friday,
8am-5pm EST. A valid purchase order or credit card must
be supplied in advance. Minimum charges apply. Support
can be provided only if the user has a current software
version.
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